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Customer Service Apprenticeship

Let's be clear...You CAN leave school at 16 and join one of our courses or apprenticeships 

 

Customer Service comes into almost every job, opportunities are many and varied and found in most organisations.

The standards that you work towards are set by The Institute of Customer Service. You can join the institute as a student member if you are studying one of these qualifications.

Advanced Apprenticeships

The Advanced Apprenticeship Involves:

You will cover the following mandatory QCF units plus a selection of optional units:

Examples of optional units:

Click here for the full list of units for level 3

Want to know if this apprenticeship is suited to your job role? Download our helpful skills scan by clicking here.

Intermediate Apprenticeships

The Apprenticeship Involves:

You will cover the following mandatory QCF units plus a selection of optional units:

Examples of optional units:

 Click here for the full list of units for level 2

Want to know if this apprenticeship is suited to your job role? Download our helpful skills scan by clicking here.

Options and pay

The apprenticeship in Customer Service is usually full time employed with a local employer. 

Will I get paid?

Employed apprentices will be paid a minimum rate of £3.50 per hour (often more). Apprenticeship wage accurate as of 1st April 2017.

Anything else I need to know?

 Your customer service apprenticeship is enhanced by two excellence in customer service day courses at no extra charge 

Heart of England Training also offer a wide range of 'Every learner matters' sessions, trips and workshops to support your needs.

Heart of England Training Ltd is committed to the elimination of both direct and indirect discrimination and continuously seeks to actively implement positive policies to promote equality of opportunity.

 

 

 

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You can leave school at 16 - Come and see if our apprenticeships or courses might be your best option.  

Upcoming Open Events:

2nd August 2017 - Birmingham, Coventry, Leicester & Rugby
 

Click here to view our full Open Event schedule