“I started at Complete Networks in September 2017, I had never experienced a full-time job. I had just finished my GCSE’s and I was looking for an apprenticeship. Therefore, I had no experience in business administration and no experience within working a full-time job. Heart of England Training was chosen for me, my colleague Beth, had already achieved 2 NVQ’s with them and the company felt it was the best provider to use.

Complete Networks is a very small company, there are around 12 employees all together. A lot of my colleagues are home based, I am based in the ‘CNL HQ Office’ alongside Beth and Emma. Complete Networks are an IT and Telecommunications business, we provide telephone and network services.

On a day to day basis, my job includes answering the phone, replying to emails, adding invoices, ordering equipment, adding sales order, ringing customers or suppliers, credit control and many more. I enjoy my job and have a good connection with the people I work in the office with. I believe that if you get along with your colleagues it makes working a lot easier and enjoyable.

Once I have qualified I think it will open more doors as I will have a nationally recognised qualification in Business Administration. I wouldn’t have achieved as much as I have so far without Heart of England’s help.

I don’t think I would have achieved as much and got as far as I have without my assessors help and encouragement. Pippa is very reliable and helps me a lot when I am struggling with my work. Emma and Beth also give me a lot of help when I am stuck with my coursework…”

Want to follow in Ruby’s footsteps?

Come to a GCSE Results Day Open Event on 23/8/18 between 10am-6pm at one of our Training Centres for free, impartial information advice and guidance on your next steps. Details can be found here.