Roles and responsibilities:

You will be working as a receptionist at our busy Leicester Training Salon. You role will help ensure the smooth running of the centre and a key focus will be on greeting visitors and clients to the centre as well as managing inbound telephone enquiries and bookings and distributing mail.
You will be responsible for ensuring accurate data is uploaded and maintained on our company management information system. You will also be required to carry out quality checks to certify accuracy of both paper and electronic records.
You will regularly produce reports from our management information system which will be distributed throughout the company.
You will take part in the learner registration and certification process communicating with awarding bodies.
You will, on a daily basis, carry out other general office duties such as letter writing, photocopying, scanning and filing.
You will be enrolled on one of our apprenticeship programmes completing a Customer Service level 2 NVQ, with the opportunity to progress on to a higher level after completion

Remuneration and benefits:

Starting salary of £3.90 per hour to be reviewed after initial 6 month probationary period
Standard hours of work – Monday – Friday, 8.50am – 4.30pm – occasional requirement to work additional hours.
33 days annual holiday (including bank holidays), rising by 1 day per year after 3 years service and up to 38 days
6 month probationary period

Professional Representation
It is the responsibility of the employee to:
Behave professionally and in a manner that reflects the company in a positive image
To maintain the confidentiality of all information used and accessed by the staff and associates of Heart of England Training Ltd
To maintain and uphold the safeguarding, prevent, and equal opportunities policy; and satisfy the quality procedure requirements regulated by Heart of England Training Ltd
Failure to adhere to these guidelines may result in disciplinary procedures or dismissal.

Apply with a CV and covering statement to: Sajeeda Sumra Graham
Heart of England Training
James House
55 Welford Road
Or email:

Heart of England Training is committed to the safeguarding of learners and expects applicants to share this commitment.
Heart of England Training is an equal opportunities employer.


Due to the volume of applications received, if you do not hear back from us within two weeks from the closing date then unfortunately your application has been unsuccessful on this occasion. Please note, as part of our commitment to data protection legislation (GDPR) we do not hold applications on file. For more information on how we process your personal data visit: