Roles and Responsibilities:
Attend to visitors and deal with enquiries on the phone and face to face. Supply information regarding the organisation to the general public, clients and customers.
It is the responsibility of the employee to:
Behave professional and in a manner that reflects the company in a positive image.
To maintain the confidentiality of all information used and accessed by the staff and associates of Heart of England Training Ltd.
To maintain and uphold the Health, Safety and the security and equal opportunities policy; and satisfy the quality procedure requirements regulated by Heart of England Training Ltd
Main Job Tasks and Responsibilities:
Answer telephone, screen and direct calls
Take and relay messages
Provide information to callers
Greet persons entering organisation
Direct persons to correct destination
Deal with queries from the public and customers
Ensure knowledge of staff movements in and out of organisation
Monitor visitor access and maintain security awareness
Provide general administrative and clerical support
Prepare correspondence and documents
Receive and sort mail and deliveries
Maintain appointment diary either manually or electronically
Organise conference and meeting room bookings
Co-ordinate meetings and organize catering
Monitor and maintain office equipment
Control inventory relevant to reception area
Tidy and maintain the reception area
Education and Experience:
Knowledge of administrative and clerical procedures
Knowledge of computers and relevant software applications
Knowledge of customer service principles and practices
Verbal and written communication skills
Professional personal presentation
Customer service orientation
Organising and planning
Attention to detail
Apply with a CV and covering statement to: Sheila Fretter
Heart of England Training
or email: firstname.lastname@example.org
Heart of England Training is committed to the safeguarding of learners and expects applicants to share this commitment.
Heart of England Training is an equal opportunities employer.
Due to the volume of applications received, if you do not hear back from us within two weeks from the closing date then unfortunately your application has been unsuccessful on this occasion. Please note, as part of our commitment to data protection legislation (GDPR) we do not hold applications on file. For more information on how we process your personal data visit: www.hoet.co.uk/privacy