Roles and Responsibilities:

Attend to visitors and deal with enquiries on the phone and face to face. Supply information regarding the organisation to the general public, clients and customers.

Professional Representation:

It is the responsibility of the employee to:

Behave professional and in a manner that reflects the company in a positive image.

To maintain the confidentiality of all information used and accessed by the staff and associates of Heart of England Training Ltd.

To maintain and uphold the Health, Safety and the security and equal opportunities policy; and satisfy the quality procedure requirements regulated by Heart of England Training Ltd

Main Job Tasks and Responsibilities:

Answer telephone, screen and direct calls

Take and relay messages

Provide information to callers

Greet persons entering organisation

Direct persons to correct destination

Deal with queries from the public and customers

Ensure knowledge of staff movements in and out of organisation

Monitor visitor access and maintain security awareness

Provide general administrative and clerical support

Prepare correspondence and documents

Receive and sort mail and deliveries

Schedule appointments

Maintain appointment diary either manually or electronically

Organise conference and meeting room bookings

Co-ordinate meetings and organize catering

Monitor  and maintain office equipment

Control  inventory relevant to reception area

Tidy and maintain the reception area

Education and Experience:

Knowledge of administrative and clerical procedures

Knowledge of computers and relevant software applications

Knowledge of customer service principles and practices

Keyboard skills

Key Competencies:

Verbal and written communication skills

Professional personal presentation

Customer service orientation

Information management

Organising and planning

Attention to detail



Stress tolerance


Apply with a CV and covering statement to: Sheila Fretter

Heart of England Training
Temple Buildings
Railway Terrace
CV21 3EN

or email:

Heart of England Training is committed to the safeguarding of learners and expects applicants to share this commitment.

Heart of England Training is an equal opportunities employer.


Due to the volume of applications received, if you do not hear back from us within two weeks from the closing date then unfortunately your application has been unsuccessful on this occasion. Please note, as part of our commitment to data protection legislation (GDPR) we do not hold applications on file. For more information on how we process your personal data visit: