QCF/NVQ - Customer Service

..training for a brighter future

QCF/NVQs are a widely recognised route to gaining and maintaining expertise in a particular job role.

QCF/NVQ Level 2

Mandatory units

  • Prepare yourself to deliver good customer service
  • Provide customer service within the rules

Click here for a full list of units

QCF/NVQ Level 3

Mandatory units

  • Understand customer service to improve service delivery
  • Know the rules to follow when developing customer service

Click here for a full list of units


If you are 24 or under this course will be fully funded. Starting in August 2013, all 25 year olds (and over) will have to apply for a Advanced Learning Loan. These work similar to Student Loans and you only payback when you’re earning over £21,000 pa. For all the information please visit www.gov.uk/advancedlearningloans.

Eligibility: If you are working over 30 hours per week and do not hold a qualification at or above level 4 you will probably be eligible for funding. For those not eligible for funding we are always happy to provide a competitive quote.

You may be eligible for funding for this QCF/NVQ through the Apprenticeship programmes.

Heart of England Training Ltd is committed to the elimination of both direct and indirect discrimination and continuously seeks to actively implement positive policies to promote equality of opportunity.

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We’ll call you back within 2 working days between the hours of 9am- 4:30pm Monday-Friday.

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