Customer Service Apprenticeship

...training for a brighter future
 

Our apprenticeships are suitable for school leavers looking to start their careers and those already working in a role who want to gain an industry related qualification…

Customer Service comes into almost every job, opportunities are many and varied and found in most organisations.

The standards that you work towards are set by The Institute of Customer Service. You can join the institute as a student member if you are studying one of these qualifications.

Intermediate Apprenticeships (Standard)

The Customer Service Practitioner Level 2 Standard involves:

  • Learning whilst you are employed full time. You will be expected to hold a suitable customer service related position to achieve this qualification.
  • A Pass / Merit / Distinction in the new apprenticeship standard and Functional Skills in Mathematics & English.
  • You will be required to participate in an End Point Assessment which will include an apprentice showcase, a practical observation and and a review of your CPD log
  • A programme lasting up to 18 months however you can work at your own pace to finish sooner!

To view the standard in more detail, please visit the City & Guilds website.

Want to know if this apprenticeship is suited to your job role? Download our helpful Skills Scan here

Advanced Apprenticeships (Standard)

The Customer Service Specialist Level 3 Standard involves:

  • Learning whilst you are employed full time. You will be expected to hold a suitable customer service related position to achieve this qualification.
  • A Pass / Merit / Distinction in the new apprenticeship standard and Functional Skills in Mathematics & English
  • You will be required to participate in an End Point Assessment which will include an apprentice showcase, a practical observation and a review of your CPD log
  • A programme lasting up to 18 months however you can work at your own pace to finish sooner!

To view the standard in more detail, please visit the City & Guilds website.

Want to know if this apprenticeship is suited to your job role? Download our helpful skills scan here and our strand sheet here.

Options and pay

The apprenticeship in Customer Service is usually full time employed with a local employer.

Will I get paid?

Employed apprentices will be paid a minimum rate of £3.90 per hour (often more). Apprenticeship wage accurate as of 1st  April 2019.