Learners, Parents and Guardians

..training for a brighter future


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Heart of England Training encourages parents and guardians to be involved in the Information, Advice and Guidance, training and development of your children.



Q. How does the new law on education and training for 16 and 17 year olds affect me and my child?

A.They have to stay in education, not necessarily school, until the end of the school year in which they turn 17.  This could be an apprenticeship, a course with us, work or volunteering combined with education or college.

A.Your child benefit payment will only continue if your child is in education or training.

Q.How do our learners and apprentices rate us?

A.In 2014/ 2015 we scored 9.2/10 for overall learner satisfaction!  

Q.Is there financial support available?

A.Yes, there is a range of support that can be accessed depending on the course taken. Support with childcare and additional money for support in individual circumstances.

Q.How much does an apprentice get paid?

A.The minimum wage whilst on an apprenticeship is £3.90 per hour (accurate as of April 2019).

Q.I/ my son/daughter had additional learning support at school.  Will I/they still get this extra help?

A.Yes, all new learners have a detailed assessment of their needs and support is provided as necessary. This could include things such as specialist help with numeracy and literacy or counselling.

Q.Who should I contact to discuss my needs/ the needs of my son/daughter?

A.In the first instance contact your local training centre and speak to the recruitment adviser.

Q.How do I know that I/ my son/daughter will be looked after?

A.Learners’ welfare is a priority at Heart of England Training.  Our staff are trained to be vigilant to any safeguarding issues and we have a range of measures in place to ensure that they are appropriately cared for.

Q.What should I do if I have any concerns about my / my son or daughter’s safety or welfare?

A.You can contact Heart of England Training Safeguarding leads – Jan Gibson or Matthew Barry on 0800 0281 576 or email safeguarding@hoet.co.uk.   It might be more appropriate to contact your local safeguarding board:


Warwickshire:               Warwickshire Safeguarding Children Board
01926 742510

Coventry:                         Coventry Safeguarding Children Board
02476 833443

Leicester:                        Leicester Safeguarding Children Board
01162 60004

Birmingham:                   Birmingham Safeguarding Children Board
0121 464 2612

Other useful websites:





For our safeguarding policy and referral form click here

For further information please download our guide to safeguarding here


Q.Is Heart of England Training regulated?

A.Yes, we are inspected and graded by OFSTED.  For more information visit www.ofsted.gov.uk

Q.Where can I find further information and advice?

A.You can visit the National apprenticeship website at www.apprenticeships.org.uk or www.ucasprogress.com for courses

Q.Where can I find information regarding equality and diversity?

A.You can get a copy of our equality and diversity policy here

For further information please download our guide to equality and diversity here

Additional support

We don’t just offer training.  There is a wide range of support available at Heart of England Training from financial and learning to emotional support and counselling.

Heart of England Training Ltd is committed to the elimination of both direct and indirect discrimination and continuously seeks to actively implement positive policies to promote equality of opportunity.